Shipping & Delivery Policy
Fulfillment & Lead Times
Our commitment is to deliver bespoke quality, which requires precise timing. The lead time—the time required to prepare your order for shipment—depends on the product type:
| Product Category | Fulfillment / Lead Time |
|---|---|
| Custom-Made Pool & Billiard Tables (Wabza Interiors) | Approx. 14 working days from order confirmation. |
| Imported Items (Billiard Cloth, Felt) | Approx. 21 working days (due to import and processing). |
| Standard Orders (Ready-made Tables, Accessories, Games, Lighting) | Typically 3 to 5 working days. |
Delivery Information (Post-Fulfillment)
Once your order is fulfilled, we will contact you to schedule delivery and installation (where applicable).
- We offer Free Destination Delivery on all UAE orders above AED 500.*
- GCC Shipping: For shipments to Saudi Arabia, Oman, Bahrain, and Qatar, please contact us directly for a custom shipping quote and delivery estimate before placing your order.
- International Duties: The customer is responsible for all customs duties, taxes, and clearance fees on international orders. We cannot calculate these in advance.
Returns & Rectification Policy
Final Sale Items (Non-Refundable)
Due to the bespoke nature and import processes involved, the following items are considered Final Sale and are non-refundable:
- Custom-Made Pool & Billiard Tables: As these are uniquely commissioned, we do not accept returns or offer refunds.
- Imported Cloth & Felt: These items are imported specifically for your order and cannot be returned.
Quality Assurance & Resolution
We stand behind the quality of every product. In the unlikely event of a manufacturing defect or issue with your Custom Table, please contact us immediately. We are fully committed to customer satisfaction and will work diligently to rectify the issue and find a suitable solution, which may include repair or replacement of faulty components.
Returns for Standard Orders
For standard, ready-made items (accessories, games, and non-custom tables), we offer a 7-day return policy. Items must be unused, in the same condition you received them, and in their original packaging, along with proof of purchase.